Contact Lucca’s invoicing department
If your head office is in France, you can contact our invoicing department using the dedicated contact form. You'll be able to create a ticket that will be tracked in our incoming requests management tool, and processed by our super invoicing team made up of Vincent, Elsa, Lucie and Ana.
Sending invoices
How will I receive my invoices?
Invoices for your subscriptions are available in your Client Center; from your Lucca interface (Cogwheel > Client Center). Your invoices are also sent to you by email. The recipient email address is the billing email address entered in your Client Center. For new clients, the billing email address entered on the invoice form will be used
Company information
My company’s SIRET number, address, etc. has changed. How do I notify Lucca of these changes to our invoicing information?
You can change your company’s address, phone number and email address by going to your Client Center (Cogwheel > Client Center).
If the company name has changed, please contact our invoicing department via the dedicated contact form.
Paying invoices
What are the payment terms for Lucca invoices?
In accordance with our general terms and conditions, payment must be made no later than
30 days after the date of the invoice.
I haven’t paid my last invoice. What are the consequences of this?
Our teams will send several reminders. Your access may be cut off because you are being sent reminders. You will then be sent a formal notice and your file will be handed over to a debt-collection agency. Please note that if your access is cut off, it doesn’t mean that your contract has been suspended. Lucca acknowledges your cancellation request upon receipt of the completed termination form. Would you like to terminate all or part of your Lucca contracts? Find out more on our help sheet.
Termination
I would like to terminate all of my Lucca solutions. I’ve just received my annual invoice. Should I still pay it, or should I wait for the closing invoice?
Please pay your annual invoice in full. When you close your contract, you'll receive a closing invoice, and you will be refunded for any overpayment.
If the invoice has only just been issued, we can cancel the renewal invoice and issue the closing invoice only.
I would like to terminate some of my Lucca solutions. Will I receive a refund for overpayment? Or will the overpayment amount be deducted from the subscription due for the solutions I keep?
You will receive a closing document for the terminated contract (credit note or invoice). In the case of a credit note, this will be deducted from your next payment.
If I ask for my contract to be terminated, on what date will the invoicing stop?
In accordance with our general terms and conditions, the advance notice period is three months. Once the termination form has been completed, invoicing will stop three full months later (on the 30th or 31st of the 3rd month).
Want to partly or fully terminate your Lucca contracts? More details on our help sheet.
I’m not using my Lucca solutions
I haven't used my Lucca solutions for several months. Am I still invoiced?
Not using your Lucca solutions is not the same as terminating your contract. You will continue to be invoiced. Lucca takes cognizance of your termination request upon receiving the duly completed termination form. Want to partly or fully terminate your Lucca contracts? More details on our help sheet.
To find out more about the different types of invoicing and the invoicing methods for each solution, click on the following links:
- Types of invoicing
- The different invoicing methods for each Lucca solution
- Understand your Lucca Absences, Lucca Timesheet, Lucca Projects invoice
- Understand your Lucca Expenses invoice
- Understanding your Poplee invoice (HR file and Compensation)
- Understand your Lucca Performance invoice
- Understand your Lucca Payslip invoice