Before getting started
Poplee Engagement allows you to send regular surveys to your colleagues. You can ask several questions of different types:
The scale question
This is a question with an answer ranging from 1 to 5. The employee must choose a score: 1 being the lowest and 5 being the highest.
The employees always have the option to link a comment to the score they give, and are even encouraged to do so.
The open question
Employees have a free text field in which to respond. We recommend you include at least one in each survey, to collect valuable verbatim answers, but no more than two. This type of question requires more time to respond correctly, and is mentally challenging for the employee.
The multiple-choice question (MCQ)
The employee can select several possible choices from the responses suggested by the administrator (up to a maximum of ten choices).
The eNPS question
The Employee Net Promoter Score, eNPS, is a key indicator for measuring employee commitment at work. It is used to estimate the probability that your employers will recommend your company.
Employees must choose a score between 1 and 10, 1 being the lowest rating, 10 being the highest. And their result is standardized.
There are three categories of respondents:
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The promoters: those who gave a score between 9 and 10;
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The neutrals: those who gave a score between 7 and 8;
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The detractors: those who gave a score between 0 and 6;
Calculating the eNPS
Example: Out of 500 respondents, I have 150 promoters (30%), 100 detractors (20%) and 250 neutrals (50%). You must subtract: 30 - 20 = 10.
Interpretation
There is no rule on how to interpret the eNPS question. The eNPS score can range from -100 to 100. Here is the scale we defined:
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Less than 0: unsatisfactory
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0 to 10: acceptable
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10 to 30: good
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More than 30: excellent
Comments
- The employee can leave a comment to accompany their score.
- As an administrator, you can look at the evolution over time of the results for an eNPS question, in the same way as the scale question.
- An eNPS-type question can be chosen as a goal question.