The different types of questions I can ask my colleagues

Before you get started

Poplee Engagement allows you to send regular surveys to your colleagues. You can ask several questions of different types:

The score question

This is a question with an answer ranging from 1 to 5. The employee must choose a score: 1 being the lowest and 5 being the highest. 

The employees always have the option to link a comment to the score they give, and are even encouraged to do so.

The open question

Employees have a free text field in which to respond. We recommend that you include at least one in each survey, in order to gather valuable verbatim accounts, but no more than two.

Indeed, it takes more time to answer this type of question correctly, and increases the mental load on the employee.

The eNPS question (coming soon)

Definition

The Employee Net Promoter Score, eNPS, is a key indicator for measuring employee commitment at work. It is used to estimate the probability that your employers will recommend your company.

Employees must choose a score between 1 and 10, 1 being the lowest rating, 10 being the highest. And their result is standardized.

There are three categories of respondents:

• The promoters: those who gave a score between 9 and 10;

• The neutrals: those who gave a score between 7 and 8;

• The detractors: those who gave a score between 0 and 6;

Example: Out of 500 respondents, I have 150 promoters (30%), 100 detractors (20%) and 250 neutrals (50%). You must subtract: 30 - 20 = 10.

Interpretation

There is no rule on how to interpret the eNPS question. The eNPS score can range from -100 to 100.

Here is the scale we defined:

• less than 0: unsatisfactory

• 0 to 10: acceptable

• 10 to 30: good

• more than 30: excellent