Before starting
With Poplee Engagement, you can send surveys in any of the languages spoken by your employees. This help sheet explains how to set up your survey languages.
Configuring the languages of my instance
The languages of the surveys
In the Settings tab of the menu in Poplee Engagement, you can configure the languages into which survey questions can be translated. The languages available in Poplee Engagement are as follows:
- French (FR and FR-CH)
- English (US and UK)
- German
- Portuguese
- Italian
- Spanish
- Dutch
- Flemish
By default, French is pre-selected. If you don't have employees who speak another language, you don't need to do anything.
If you have employees who speak multiple languages, you can add languages.
There are several possible scenarios:
- I have employees in the company who speak French, English, and Dutch. I want all employees to receive the survey in their own language: I therefore select these three languages.
- I have employees in the company who speak French, English, and Dutch. However, I would like everyone to receive the questionnaire in English, because that’s our common language: I only select English.
The reference language
This is the reference language used to translate from other languages. It is also the language in which surveys will be sent to employees who have not selected a language.
By default, French is selected.
For example: You have Spanish employees in the company. Spanish is not selected in the survey languages. The reference language is French: Spanish employees will therefore receive their survey in French.
Setting up the languages for my survey
When a survey is created, a selection block is displayed for the languages to be activated for the survey. By default, you will see the instance’s languages that have previously been activated in the settings.
You can remove one or more languages, but you cannot add languages that have not been defined for your solution.
If you delete the company’s main language, you will need to choose a new one, otherwise you will not be able to create your survey.
For example: You’re a French manager and you only have French people in the team whom you are going to target with this survey. You therefore do not need to add any additional languages.
The name of your survey is automatically translated. However, you do need to open each corresponding tab for the automatic translation to be applied.
Translating the questions in my survey
Your survey’s questions are displayed by default in the instance’s main language.
To save a question, only the main language has to be filled in.
Questions from our Lucca library are automatically translated. If you create a personalized question, you will need to translate the question into the chosen languages yourself.
🚨 A survey cannot be sent unless all the content is translated into all required languages. An optional field can be translated into 0, 1 or X languages.
FAQs
Is it possible to change the reference language for a survey that has already been launched?
It is not possible to change the reference language for a survey that has already been launched. However, it is possible to edit the translation languages for surveys.
What happens if a new employee arrives in the company and they have a new language?
Nothing, it's up to the administrator to manually add the language in the Language settings if they want.
What happens in a survey if a question template is used and languages are added to the survey?
The language field in question is added. If the question has not been edited, the content will be automatically translated.
How are the results displayed?
The verbatim accounts will not be translated but displayed as written by the users.