Viewing and exporting the results of a survey

Before starting

Lucca Engagement allows you to view the results of surveys in different ways. The results are available based on your role and in compliance with our confidentiality criteria (please refer to this help sheet if you have any questions about this subject).

Viewing the detailed results

You can view the results of a survey directly from the "Analyze" section of your "Surveys" module. By clicking on the survey you want to analyze, you can view the results, question by question, the scores, and the associated comments.

Viewing the progress of responses to a recurrent question over multiple surveys

By viewing the responses to a question, you can see how the responses to that question have varied by displaying its average response and the distribution over time.

To ensure that comparisons are consistent and relevant, there are several criteria that need to be met:

1️⃣ Same population:
The question must have been sent to the same target population.
E.g.: if a manager only puts a question to their supervised employees in one survey, and the same question is later sent to all employees in all departments in another survey, the results comparison will not be relevant. The respondents will be different, which will distort the evolution of the question

2️⃣ No change to the question:
In order to ensure that answers are comparable, the text of the question must not have been changed.

Inter-company benchmark

In order to provide more context on the average score per question, an inter-company benchmark is available for all administrators who have agreed to anonymously communicate the average score for their question.

Under each score question, you can see the average score of other companies using Lucca Engagement, as well as the positive or negative difference, shown in brackets, compared with your company’s average score. 

💡 This benchmark only works for questions taken from Lucca Engagement's question library: it is not available for personalized questions. It can be deactivated from the application settings accessible via the menu.

Comments

From this interface, it is also possible to initiate a confidential conversation in order to react to an anonymous comment left by an employee about either a score or an open question.

Exporting results

On this "Detailed results" tab, you can export: 

• Results in .xlsx format
• A detailed PowerPoint summary to communicate the survey results and add your messages to your employees and/or management.

Comparison dashboard

The comparison dashboard (or heat map) enables segmentation of results and their visual display, so as to identify both strengths and areas requiring attention among the groups.

The heat map makes it possible to display results based on different segments:

1️⃣ Standard HR file data
The default data from each employee's HR file: Department, Establishment, Manager, Sector / Job / Qualification, Contract, Is a manager, Gender, Occupation category, Seniority, Age group

2️⃣ Custom HR file data
If you also use Core HR, you can make use of your custom data (of the "list of values" or "checkbox" types) on the comparison dashboard to refine your segmentation and make it more relevant. In order to do this, it is necessary to activate the desired segments in General settings.