Before starting
Here are the answers to the most frequently asked questions after setting up an FTP server. However, if you can’t find the answer to your question, you can contact our client help desk.
Which Lucca IP addresses should be whitelisted?
Our IP range is: between 5.135.100.1-5.135.100.59, 162.19.206.33-162.19.206.47 et 135.125.164.241-135.125.164.255, to be whitelisted if necessary.
This range corresponds to: 5.135.100.0/26, 162.19.206.32/28 and 135.125.164.240/28.
What are the file exchange ports?
In active mode the ports are: 20 or 989
In passive mode the ports are: between 64000 and 65000
Are files automatically deleted on the FTP server?
This depends on how the file is uploaded.
When there is an integration: Lucca -> FTP -> third-party software, then it is your responsibility to create a script to delete the file from the FTP after retrieval. Lucca will do nothing with this file once it has been uploaded. For example, you can either delete it from the remote folder, or archive it in another folder on the FTP, if required. The idea is that the file you uploaded on day D will not be there on D+1 if you have already retrieved it, so you will only have new files in the folder to integrate.
However, when there is an integration: Third-party software -> FTP -> Lucca, then Lucca will automatically retrieve the file and delete it after importing it.
What should I do if I can't initialize my external FTP (not hosted by Lucca) in the Lucca FTP management interface?
Firstly, if this is a request from a client to the help desk, an FTP connection must be created from the Lucca interface. If this is also blocked, the connection must then be tested from winSCP (or filezilla for example, but we prefer winSCP as it is more secure) by creating a FTP using this sheet if necessary to understand where the problem lies:
- If you are able to connect via winSCP, then the problem must be with the information entered in Lucca's FTP management interface.
- If you are unable to connect to winSCP, the problem may be either with the login details or with IP addresses that are not whitelisted.
What should I do if my FTP stops working?
You can start by performing the same tests as those suggested in the previous question (via winSCP).
You can then check with your IT team in charge of FTP management that the password has not been recently changed.