Lucca offers a suite of applications accessible online through web browsers.
Web browsers are frequently updated. For optimal security protection, use their most recent versions. Choose automatic updates (sometimes enabled by default) to avoid having to download them manually.
Web browsers
Lucca products are designed to work on the following browsers, as long as they are supported by their publishers:
- Google Chrome: two latest versions;
- Mozilla Firefox and Firefox ESR: latest version;
- Microsoft Edge: two latest versions;
- Apple Safari: two latest versions;
Note for technical specialists: our developers rely on Angular’s browser support to define this list.
Mobile applications
Lucca is committed to making its applications compatible with the three latest major versions of Android and iOS operating systems.
Timmi Timer
Timmi Timer is an extension available on Google Chrome™ and browsers that support Chrome extensions. It allows employees to record their attendance hours or time spent on activities.
Support
As a Lucca customer, you can contact our customer service for any questions, technical issues, improvement requests and usage advice.
Lucca commits to providing you with a relevant response within four business hours.
To help us resolve the issue, please send us your browser name and version.
You can share this information from whatsmybrowser.org.
If you experience any issues while browsing, here’s how we can help:
- We try to reproduce the issue you encountered.
- We offer you a solution or alternative.
If you are using an old or unsupported browser:
- We test the issue on a recent version of the browser.
- We do our best to fix it if it also occurs on this version.
Microsoft no longer supports Internet Explorer as of June 15, 2021. Therefore, Lucca no longer provides support for this browser.