Before you get started
This sheet lists the Payslip distribution problems that are frequently reported to the help desk as well as the points to be checked and the corrective actions.
Troubleshooting
| Problems | Solutions / points to check |
| The distribution process is stuck at the "Download" step |
- The file format is incorrect: check the file extension. Only PDF files or the compression of PDF files are allowed - Check that the file is a native, editable PDF and not a payslip image saved as a PDF: Solution: open the file, select the character string containing the last name and first name, and copy it into a notepad: the last name and first name number must be readable. |
| The distribution process is stuck at the "Analyzing" step |
- a password protects the PDF document: Pagga Payslip cannot extract and divide up the contents of the file. - the protection level of the PDF file does not permit the contents of the file to be extracted. Solution: generate a new PDF file without password protection and check that the protection level permits the following operations (FilePropertiesSecurity): Content copy. |
| Unrecognized pages, no association is offered | - Check that the "last name" and "first name" data of the employee are correctly entered in the content of the PDF document and in the employees' file. - Check that the file is a native, editable PDF and not a payslip image saved as a PDF: Solution: open the file, select the character string containing the last name and first name, and copy it into a notepad: the last name and first name number must be readable. |
Recap of the Pagga Payslip requirements
1- The content of the file to be distributed must be a file natively generated in PDF from the source application rather than an image converted to PDF. The copy-paste test of the content on a notepad can detect this case.
2- The PDF file must not be password protected
3- The contents of the file must not be encrypted. Here again, the copy-paste test is used to check that the content of the file is readable in a notepad.
4- The protection level of the file must permit the copying of the content. Check the properties of the file: FilePropertiesSecurity menu.
5- It is possible to import a compressed folder containing the files provided that they meet the requirements listed above.