Before getting started
Your employee has not been credited for this month and you don’t understand why? This help page is made for you! It summarizes all the reasons that could explain this lack of credit.
Is your employee’s HR file correctly filled in?
Check the following items in your employee’s HR file:
- Is the accrual profile correctly filled in?
- Is the accrual profile correct?
- Is the calendar correctly filled in?
- Is your employee correctly attached to an active department (not archived)?
- Has their role been entered correctly?
- Is their work cycle active (no end date in the past)?
- Has the accrual profile been correctly associated to an accrual rule (in Settings > Regulations > check in the Profile tab/Accrual tab)?
- Have you accorded an employee settlement for this employee when their contract is in fact active? An employee settlement on an ongoing contract blocks the accrual triggering.
How can unused credits be made up?
If you reported the accrual profile after the day of the credit (e.g. you indicated the accrual profile in the HR file on May 2nd but the credits applied to the April 30th), the missed credit needs to be made up.
The credits can be made up via the Accrual menu > Accrual > select the relevant regulation > List of rules tab and click on Relaunch for the relevant rule:
Click on Save to credit the amount indicated: