Before starting
Your survey is already in progress but you’d like to make some edits to it? No problem! Here’s a guide on what you can adjust once the survey has been sent out.
Why didn't some employees receive the survey?
There are three possibilities:
- There's an error in targeting participants. For example, you selected a single department when you wanted to send the survey to the whole company
- Your role hasn't been set up correctly: You are only a Lucca Engagement administrator for the France establishment, meaning that the "All departments" scope will only apply to that particular establishment.
- Some employees joined the company after the survey was sent out, so they were not targeted.
How do I add more participants?
Lucca Engagement lets you target survey participants based on multiple criteria: Establishment, department, job, and manual selection (by selecting each employee from the list individually). It’s you who defines who you wish to send the survey to in your survey’s settings. By default, your entire perimeter (the employees you have rights to) is selected.
If you forget to include a department in your survey, or new colleagues join the team in the meantime, no problem! You can add additional participants at any time, even after the survey has been launched. To do this:
- Go to your survey’s configuration page
- Click on the "Recipients" tab
- Click on "Add employees"
- Select the new employees who I want to send the survey to, then click on "Send the survey"
Can I edit the dates of my survey?
Once the survey has been sent, you can still edit:
- The closing date for your survey
- The reminder date for your survey
If your survey has not yet been sent out, you can still edit the date when it will be sent.
Can I edit the questions in my survey?
It is not possible to add questions once the survey has been sent out, nor to edit the type or the required nature of existing questions. However, you can still adjust the title of questions already in your survey.
⚠️ Note: Please ensure that any edits to titles do not alter the meaning of the questions, in order to preserve consistency and reliability of the results.
Can I send reminders to my employees at any time?
The "Send a reminder" button lets you send another notification, at any point as long as the survey is in progress, to employees who haven't responded yet.
Can I archive a survey?
As survey owner, you can archive a survey once it has been closed.
Once archived, employees will no longer be able to see the survey and only you, as survey owner, will be able to access it via the list of surveys when the "Archived" filter is selected.
⚠️ Please note: Once a survey has been archived, it cannot be unarchived