Before starting
The reporting channel allows employees, former employees and any person outside the company to securely and anonymously report any act of non-compliance or misappropriation within the company.
The steps for accessing, filing and tracking a report are described below.
Accessing the reporting channel
Employees can access the report filing interface from the personal menu on the right in the Lucca interface banner:
The steps for filing a report
Someone wants to file a report. To do so, they access the channel either via the unique link or via the Lucca interface if the person has access to this. The unique link may be displayed on the company’s public site, for example.
One they have accessed the channel, the person can choose whether to file a report or track a report already filed.
Filing a report
Three pieces of information are required to file a report:
- Select the category from the drop-down list (according to the terms of EU law)
- Select a Legal Unit (or the location where the non-compliance or wrongdoing occurred)
Describing a report
Title: Give your report a title
Description:
Provide as much information as you are able to share, such as:
- A description of the events and those involved,
- The place and date,
- The impacts on you and others.
So as not to compromise your anonymity, please avoid sharing personal information such as your name or your contact details.
Adding files: you can attach files. You should know that a file’s metadata can be used to reveal your identity.
- Summary of the report before filing
- Display of information required to track the report
Tracking a report
One they have accessed the channel, the person can choose whether to file a report or track a report already filed.
With the ID and the unique token for the case, users can track their case, check for updates, and exchange anonymous messages with the supervisors.
Are you responsible for processing reports? Find out how to track and manage reports filed in your channel.